Consumer Arbitration System
General information
Vibra Mobile is affiliated with the Consumer Arbitration System.
As part of our commitment to transparency, trust and the protection of consumer rights, Vibra Mobile has joined the National Consumer Arbitration System, a public out-of-court dispute resolution mechanism supervised by the National Arbitration Board.
This affiliation provides an additional guarantee for our customers, offering a fast, impartial and free way to resolve potential disputes arising from the contracting of our services, without having to resort to ordinary courts.
With this decision, Vibra Mobile strengthens its commitment to a responsible, accessible telecommunications model aligned with best practices in customer care and corporate social responsibility.
This affiliation reinforces our commitment to a fast, impartial and free resolution of potential consumer disputes, without the need to go to court.
What is the Consumer Arbitration System?
It is a fast, free and out-of-court way to resolve potential disagreements between customers and companies, without going to court.
The resolution is formalised through an arbitration award, an official decision with the same legal value as a court judgment and binding on both parties.
In short: a fair, clear and effective solution when it is needed.
Our commitment to you
At Vibra Mobile we want you to contract and enjoy our services with complete peace of mind.
That is why we are affiliated with the Consumer Arbitration System: to guarantee you an impartial, transparent and fair way to resolve conflicts if you ever need it.
Because trusting our service also means taking responsibility when there is a problem.
Your advantages
Speed: The procedure is much faster than ordinary judicial proceedings and without complex paperwork.
Free of charge: Arbitration is free for you, except in very specific cases that may require expert assessments.
Effectiveness and legal certainty: The arbitration award definitively resolves the dispute, with full legal validity.
How does it work?
You take the first step: The procedure is always initiated at the request of the customer.
Impartial resolution: If the case meets the requirements, the Arbitration Board analyses the situation and issues the award, resolving the dispute in an objective and binding manner.
Official information
Access all the details, regulations and procedures of the Consumer Arbitration System directly on the website of the Ministry of Social Rights, Consumer Affairs and Agenda 2030.
Go to the official site